Returns and Refunds Policy

We want you to be completely satisfied with your purchase from [Your Website Name]. If you are not satisfied for any reason, we offer a hassle-free returns and refunds policy, subject to the following conditions:

1. Return Eligibility:

  • Items must be returned within [number] days of purchase.
  • Items must be unused, unworn, and in their original condition with all tags attached.
  • Certain items such as underwear, swimwear, and personalized items are not eligible for return due to hygiene reasons.

2. Return Process:

  • To initiate a return, please contact our customer service team at [email address] within the specified return period.
  • Provide your order number and the reason for the return.
  • Our team will provide you with instructions on how to return the item.

3. Refund Process:

  • Once we receive the returned item and verify its eligibility, we will process the refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow [number] business days for the refund to reflect in your account.

4. Return Shipping:

  • Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
  • We recommend using a trackable shipping method for returns to ensure safe and timely delivery.

5. Exchange Policy:

  • We currently do not offer exchanges. If you would like to exchange an item, please return the original item for a refund and place a new order for the desired item.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately with photos of the item and its packaging.
  • We will arrange for a replacement or offer a refund, depending on the availability of the product.

7. Cancellation Policy:

  • Orders can be cancelled within [number] hours of placing the order, provided they have not been shipped yet.
  • Once an order has been shipped, it cannot be cancelled.

8. Contact Us:

  • If you have any questions or concerns about our Returns and Refunds Policy, please contact us at [email address].

By making a purchase from [Your Website Name], you agree to abide by this Returns and Refunds Policy. We reserve the right to amend this policy at any time without prior notice.